Conflict Resolution and Management Skills (CRMS)
Elevate your team’s dynamics with expert guidance on resolving conflicts constructively. Empower your workforce with effective communication, negotiation, and problem-solving techniques. Watch productivity soar as they navigate challenges with confidence and empathy. Harness the power of a harmonious workplace, fostering collaboration and boosting morale. Invest in conflict resolution for lasting organizational success.
Learning Objectives
- Effective Communication: Participants will enhance their communication skills, enabling them to express their thoughts and concerns clearly and actively listen to others, fostering better understanding and empathy.
- Conflict Identification and Analysis: Attendees will learn to recognize and analyze different types of conflicts, understanding the underlying causes and dynamics to address them effectively.
- Constructive Conflict Resolution: Participants will acquire techniques to resolve conflicts in a constructive and collaborative manner, finding mutually beneficial solutions and promoting positive outcomes.
- Negotiation Skills: Attendees will develop negotiation skills to handle conflicting interests and reach compromises that satisfy all parties involved.
- Emotional Intelligence: Participants will cultivate emotional intelligence, managing emotions in conflict situations, and responding with empathy and composure.
- Conflict Prevention Strategies: Attendees will learn proactive approaches to identify and address potential conflicts before they escalate.
Who should attend?
Managers and supervisors, Human resources professionals, Customer Service Representatives, Cross-functional teams, Team leaders, Project Managers, Employees in High-stress roles.
Modes of delivery:
The module shall be delivered by way of:
- Lectures
- Demonstrations
- Video
- Group presentations
- Case studies
- Assignments & Tests
- Role Play